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Keabetswe
Receptionist with 5+ years of customer service and administrative support
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Competencies
Expert in managing customer inquiries, building relationships, and resolving complaints effectively.
Experienced in capturing, updating, and maintaining accurate records across various administrative roles.
Skilled in multilingual communication, telephone etiquette, and assistive client interactions.
Performed data entry, documentation, and general admin tasks to support organizational operations.
Handled high-volume transactions and payment processing in retail and municipal environments.
Languages
Summary
Dedicated receptionist and customer service specialist with extensive experience in high-volume environments. Skilled in client interactions, record management, and administrative tasks across retail, municipal, and service industries.
Key Achievements
- Handled high-volume calls and inquiries, enhancing customer experience at multiple organizations.
- Processed payments and maintained record accuracy in busy retail and municipal settings.
- Provided administrative support and updated customer records, ensuring efficient service delivery.
Experience
Receptionist / Help Desk
Answer and direct high-volume calls, Assist clients with queries and bookings, Capture and update customer information, Provide administrative support
Customer Service Representative
Managed customer enquiries, Built client relationships, Scheduled appointments
Cashier
Processed high-volume transactions, Assisted customers with queries, Maintained accurate records
Admin Help Desk
Processed payments, Handled inbound service calls, Assisted residents with billing queries, Updated records and provided admin support