This is my profileContact via CazVidKaylene
Health care representative
Contact
Competencies
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Key.
Demonstrated experience with Presentation.
Demonstrated experience with Internet.
Education
Summary
Professional profile
Experience
Health care representative
Chatting to patients from the USA confirming if their prescription was received from their doctor.. Sending patients a checkout link to order their medication and transferring prescriptions.. Worked with Zendesk, Slack and LDZ portal.
Technical Support Agent
Handled fiber-to-the-home technical support and billing.. Lodged and escalated tickets for customers with connection issues and billing queries.. Reprovisioned routers and troubleshot issues.. Worked with Zendesk and Siebel.
Administrator/Data Capturer
Validated invoices submitted by outlets for reimbursement.. Captured documents onto the data tracking system.. Worked mostly on Excel.
Customer Service Agent
Tracked parcels and informed customers about their parcels.. Escalated matters via chats and emails.
Customer Service Agent
Assisted customers from the USA on the JetBlue airline campaign.. Assisted with booking flights, cancellations and booking holidays.. Worked with Sabre.
Customer Service Agent
Handled billing and technical support for an ISP.. Processed payments and invoices and updated customers' bank details.. Assisted customers with connection issues and restoring their internet service.. Checked for outages in the area.. Lodged faults and arranged for the insurance team to inspect customers' modems and connection boxes.
Sales consultant and administrator
Emailed and phoned clients.. Signed up clients to apply for a South African visa through the company.. Wrote quotations, prepared invoices and filed documents.
Fixed odd clerk
Communicated with customers.. Placed horse racing, sports and lotto bets for clients.. Performed general administration.
Sales consultant and retention administrator
Got customers to take out cellphone contracts.. Approved and activated clients.. Filled in paperwork.. Phoned existing clients to upgrade their contracts.. Created spreadsheets and a client customer base.. Filed invoices and documents.
Administrator
Performed data capturing, filing and accounts duties.. Called customers who were in arrears to request payment.. Worked on Microsoft Excel.