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Customer Service and Content Moderation Specialist with diverse experience
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and account management across call centers and shared services.
Content ModerationIntermediate
Managed content quality and compliance in a content moderation role at TELEPERFORMANCE.
Logistics CoordinationIntermediate
Directed logistical operations at SERFICABANA SAS, coordinating schedules and resources.
Sales & Commercial AdvisoryIntermediate
Advised customers and managed commercial relationships at DIRECTV C.A.
Administrative SupportAdvanced
Handled reception and administrative tasks in hotel, cargo, and fitness environments.
Education
Tecnología en Servicios Turísticos
Instituto Universitario Tecnológico de Venezuela
Completed 2015
Bachiller Técnico Comercial
Colegio Distrital Inocencio Chinca
Completed 2005
Languages
Inglés70%
Summary
Dedicated professional with experience across customer support, content moderation, logistics, and sales in various industries.
Key Achievements
- Progressed through multiple roles including call center agent, quality analyst, and training support leader, demonstrating role advancement.
- Handled varied responsibilities across customer service, content moderation, logistics coordination, and sales, showcasing skill diversity.
- Gained experience in hospitality, telecommunication, logistics, and multimedia industries through various positions.
Experience
Moderador de contenido
TELEPERFORMANCE
Enero de 2024 - Septiembre de 2025
Customer Account Advisor
Hillside Shared Services Colombia S.A.S
Enero 2023 - Enero 2024
Coordinador logístico
SERFICABANA SAS
Enero 2022 - Diciembre 2022
Agente call center -Training support leader - Quality analyst
CUSTOMER HELPLINE COLOMBIA SAS
Febrero 2019 - Enero 2022
Agente call center
TELEPERFORMANCE
Septiembre 2016 - Septiembre 2017
Recepcionista
HOTEL AMBAR
Abril 2016 - Septiembre 2016
Asesora Comercial
DIRECTV C.A
Agosto 2015 - Febrero 2016
Recepcionista
MGM Cargo C, A
Enero 2012 - Diciembre 2013
Recepcionista
ARTE PILATES C, A
Julio 2009 - Diciembre 2011
Skills
Customer ServiceContent ModerationLogistics CoordinationSales & Commercial AdvisoryAdministrative Support
Published on CazVid - May 17, 2026