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Customer Service Specialist with 4+ years in client support and quality analysis
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Competencies
Handled customer support for utility companies and auto parts retailers, ensuring customer satisfaction.
Conducted quality assurance reviews to improve customer service processes.
Effective professional communication across phone, email, and in-person interactions.
Managed lead follow-up, appointment setting, and client engagement activities.
Collaborated with team members in hospitality and customer service roles to achieve service goals.
Education
Languages
Summary
Experienced in customer care, quality analysis, and team collaboration across diverse industries including utilities, auto parts, and hospitality, with proven role progression and skills diversity.
Key Achievements
- Served as Customer Care Representative for multiple companies, managing customer inquiries across various states.
- Performed Quality Analysis for one year, focusing on enhancing customer service standards.
- Progressed from waitress to chef in restaurant roles, demonstrating role advancement and diverse hospitality skills.
Experience
CCR (Customer Service Representative)
Customer care representative for a foreign utility company on Texas, Georgia; for 2 and a half years., Quality Analyst for CCR for 1 year.
CCR (Customer Service Representative)
Customer care representative for all USA Autozones customer service.
From waitress to chef
Worked in different restaurants simultaneously with other jobs., Started at the age of 18 working as a waitress until I became a chef.
Manager Assistant
Take cold calls and follow up on leads., Set appointments and provide listings to buyers., Schedule calls or meet-ups for the agents to meet the leads., Answer calls, emails and text.