Dedicated data analyst with strong skills in healthcare data management and visualization.
Proficient in analyzing healthcare data to derive actionable insights.
Utilized SQL for querying and managing large healthcare datasets.
Created dashboards and visual reports using Power BI and Tableau.
Coordinated analytics projects ensuring timely delivery and stakeholder satisfaction.
Inovative Contact Solution
Answer calls and provide assistance, Comply with AHT, QA scores and other metrics with every customer interactions.
Capgemini
Managed my own team and provided coaching and metric evaluations., Proposed improvements and solutions to optimize operational efficiency., Managed changes in process manuals and ensured debt recovery through customer follow-ups and negotiations., Provided training programs and new processes to team members as needed.
HCL Technologies | Xerox Corporation
Logistics on creation of orders including paperwork and configuration on systems., Facilitated communication between multiple teams such as warehouses, carriers, clients and multiple parties in Client manager team to ensure a correct delivery and administration of product orders.
PayPal Holdings, Inc.
Specialized in mitigating risks and taking actions against reputational risks and financial crimes., Conducted investigations to ensure the organization adheres to industry standards and regulations., Completed meticulous analysis of each instance of potential Anti-money laundering and suspicious financial activity across the world.
Cisco Network diploma
Law
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Conduent
Supervise daily operations of the check fraud investigations team, ensuring efficient case management and resolution., Monitor fraud trends and develop proactive strategies to detect and prevent check-related fraud., Provide guidance and mentorship to team members, fostering professional development and high performance., Review complex fraud cases, escalate high-risk incidents, and ensure proper documentation and reporting., Manage payroll processing for fraud investigation agents, ensuring accuracy and timely submission in coordination with HR and Finance.
