This is my profileContact via CazVidKatherine
Customer Service & Administrative Specialist with 10+ years experience in healthcare, logistics, and client support
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Competencies
Delivered technical and customer service support via phone, improving client satisfaction and issue resolution efficiency.
Managed electronic health records, correspondence, and reports across healthcare and logistics settings.
Verified insurance eligibility, coordinated referrals, and managed benefits reviews to support clinical workflows.
Provided medical and legal translation services in Spanish, facilitating communication for diverse stakeholders.
Oversaw rental property operations, tenant communications, and maintenance collaboration with property management tools.
Education
Languages
Summary
Experienced in customer support, healthcare administration, logistics, and translation. Skilled in EHR management, team supervision, and bilingual communication, adept at supporting operations across healthcare, logistics, and client services.
Key Achievements
- Led a team at Teleperformance, improving support quality and coaching team members to enhance customer experience.
- Managed complex logistics operations and bilingual communication at Alfa & Omega, ensuring compliance and effective stakeholder coordination.
- Supported clinical and administrative workflows at Fallbrook Medical Center, including EHR management and insurance processes, enhancing patient care.
Experience
Customer Service Representative and Supervisor
Provided technical customer support via phone, resolving hardware and service-related issues., Reviewed support cases to ensure quality, accuracy, and process improvement., Coached and supervised team members, focusing on performance metrics and customer experience., Managed attendance, performance...
Manager
Managed administrative operations and ensured compliance with company policies., Coordinated meetings, reports, and multilingual correspondence., Provided Spanish-English interpretation and translation of contracts and internal documents., Facilitated communication between foreign and local...
Medical Assistant - Health Insurance
Provided administrative and clinical support in a fast-paced primary care setting., Managed electronic health records using eClinicalWorks (ECW)., Conducted insurance eligibility verification, benefits reviews, and prior authorizations., Coordinated referrals and communicated with insurance...
Translator and Interpreter
Provided medical interpretation for doctors and patients with limited English proficiency., Interpreted medical diagnoses, procedures, and treatment plans., Translated post-surgical updates for patients’ families., Provided Spanish translation services for attorneys.
Property Manager / VA
Managed administrative operations for rental properties in the U.S. market., Coordinated communication between tenants, owners, and maintenance providers., Scheduled maintenance requests and followed up on work orders., Handled tenant inquiries, documentation, and basic-lease-related processes.,...