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Customer Service Representative
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Competencies
Demonstrated experience with Customer Service and Support.
Demonstrated experience with Typing and Keyboarding (55+ WPM).
Demonstrated experience with Data Entry and Information Verification.
Demonstrated experience with Clerical and Administrative Support.
Demonstrated experience with Customer Account Documentation.
Education
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Document customer interactions, service requests, and appointment details in computer systems.. Verify customer information, dates, times, and service requirements.. Manage multiple requests while maintaining organized records and timely follow-up.. Handle inbound calls, answer questions, and assist with resolving customer concerns.. Navigate computer applications while communicating with customers and documenting information accurately.
Customer Service / Administrative Support
Processed and verified customer information and documentation.. Assisted customers with driver's license, identification, registration, and related transactions.. Handled sensitive records while following established procedures.. Used computer systems and office equipment to complete transactions and maintain accurate information.. Managed customer requests in a structured, fast-paced environment requiring accuracy and attention to detail.
Independent Contractor / Rideshare Driver
Managed assignments, schedules, routes, and customer communications independently.. Used digital systems to manage trip information and complete assignments.. Maintained accountability for time-sensitive responsibilities and customer service.
Independent Contractor / Rideshare Driver
Managed trip assignments, navigation, scheduling, and customer interactions.. Used digital platforms to coordinate services and complete time-sensitive tasks.. Demonstrated organization, independent decision-making, adaptability, and problem-solving.
Debt Collector
Handled more than 100 inbound and outbound calls daily in a high-volume environment.. Entered account information and documented customer interactions and payment activity.. Processed payments and maintained confidential customer records.. Communicated professionally with customers regarding account information and payment arrangements.
Cashier
Processed customer transactions and payments accurately.. Maintained transaction records and followed cash-handling procedures.. Assisted customers while managing multiple responsibilities in a fast-paced environment.
Independent Cosmetology Professional
Managed appointment scheduling, client records, and daily business operations.. Maintained client confidentiality and organized business information.. Coordinated appointments, built client relationships, and managed multiple business responsibilities independently.
Clerical Assistant / Computer Skills Trainee
Performed clerical duties and assisted with routine administrative tasks.. Learned computer hardware, software, and basic computer operations through hands-on experience.. Developed foundational typing, data entry, recordkeeping, and organizational skills.. Assisted with maintaining information and completing office-related assignments.