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Kamogelo
IT Support & Technician Intern
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Competencies
Demonstrated experience with Troubleshooting & technical support.
Demonstrated experience with System diagnostics & performance monitoring.
Demonstrated experience with Network support & basic security.
Demonstrated experience with Problem-solving & critical thinking.
Demonstrated experience with Communication & user support.
Education
Languages
Summary
IT Support & Technician Intern open to new opportunities
Experience
IT Support & Technician Intern
Provide first-line technical support to 30+ staff users (clients). Troubleshoot Windows OS, Microsoft 365, and network-related issues. Monitor system performance and resolve technical faults. Assist with Microsoft 365 setup, configuration, and security updates. Install, configure, and troubleshoot LAN/WAN connectivity. Support implementation of basic security measures and best practices. Collaborate with senior engineers on escalations and system improvements. Deliver remote technical support using AnyDesk and TeamViewer. Diagnosing and resolving hardware, software, and network issues. Assist with email configuration and system security. Building and maintaining websites for clients. Provide ongoing IT support for small businesses and individuals. Improving system functionality and efficiency through troubleshooting