Detail-oriented professional with over 5 years experience in customer service, administrative support, and logistics coordination across diverse settings. Skilled in client onboarding, event logistics, and inquiry management.
Used CRM tools like Zendesk to document interactions and improve customer service workflows.
Coordinated logistics for events, conference room reservations, and visitor check-in processes in various roles.
Managed high volumes of inbound calls and provided front-desk services to ensure smooth operations.
Scheduled meetings, conference rooms, and organized logistics for events and company projects.
HJ KALIKOW & CO., LLC
Provided exceptional front-desk support for 100+ daily visitors, ensuring a smooth and professional guest experience., Managed a high volume of 150+ inbound calls daily, efficiently routing inquiries across departments., Coordinated logistics for 13+ events and special projects annually, ensuring...
New York Life INSURANCE
Managed daily reception duties, greeting and assisting over 50 visitors, vendors, and job applicants., Coordinated logistics for more than 25 conference room bookings and 10+ food deliveries per week., Provided administrative support across 5 team projects and company events., Streamlined the...
NATIONWIDE TFS, LLC
Improved client onboarding process by creating and managing login credentials for over 100 new users., Resolved 50+ customer service inquiries weekly through Zendesk and spreadsheet tools., Exceeded productivity targets by 15% in a remote work setting., Collaborated with cross-functional teams to...
Bachelor of Graphic Design
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Resolved customer inquiries via multiple platforms; managed onboarding and customer interactions effectively.
PRIMO WATER NORTH AMERICA
Managed an average of 40+ customer inquiries daily., Coordinated 50+ customer appointments weekly and processed special orders., Leveraged CRM software to accurately document and track customer interactions., Analyzed and improved existing customer service workflows.
BED BATH AND BEYOND
Processed over 80 point-of-sale transactions daily., Managed financial transactions including gift cards, discounts, and special orders., Implemented process improvements to streamline checkout procedures., Collaborated with a team to maintain store organization.
