Versatile professional with extensive experience in operations management, automation, customer support, and logistics across tech, healthcare, and transportation sectors.
Expertise in designing and implementing automated workflows using Zapier and Coda to improve operational efficiency.
Strong ability to manage client relationships and support, ensuring satisfaction and issue resolution across various roles.
Experience leading virtual teams, supervising agents, and coordinating tasks to meet organizational goals.
Skilled in managing dispatch, routing, and vendor negotiations to optimize transportation and supply chain processes.
Virtualending.com
Implemented and managed automated workflows using Zapier and Coda, improving team productivity., Managed payroll processing through Gusto, ensuring accurate and timely disbursements., Mastered Go High Level CRM platform, sold white-labeled versions to 5+ clients, and provided end-to-end setup including CRM, funnels, and automations., Diagnosed and resolved Zapier bugs, enhancing automation reliability and reducing manual interventions., Supervised virtual teams and built dashboards to track KPIs, streamlining communications between marketing and sales.
Sani Dental Group
Scheduled and managed appointments, ensuring optimal patient flow and satisfaction., Provided customer support, addressing patient inquiries and concerns with professionalism and empathy., Engaged in sales activities, presenting treatment options, and facilitating financial arrangements to meet patient needs.
Virtualending.com
Supervised 3 virtual agents supporting a real estate brokerage in California., Assisted in marketing funnel creation, lead nurturing, and analytics.
Bachelor of Science
High School Diploma
High School Degree
Hi, my name is Ivan. I am from Baja California. I am 33 years old. I have experience working with logistics company and freelancing jobs. I'm remote jobs. I know everything from basic programming to automations, using Zapier, go high level and keeping campaigns alive. I am very easy to work with, a big sponge. I love working. I love being energetic and I love helping out. If I meet your profile, feel free to call me. Bye bye.
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