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Julio
Operations Manager at Virtualending.com with 4 years of experience in workflow automation and team productivity
Video resume
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Competencies
Expertise in designing and implementing automated workflows using Zapier and Coda to improve operational efficiency.
Strong ability to manage client relationships and support, ensuring satisfaction and issue resolution across various roles.
Experience leading virtual teams, supervising agents, and coordinating tasks to meet organizational goals.
Skilled in managing dispatch, routing, and vendor negotiations to optimize transportation and supply chain processes.
Fluent in English and Spanish, providing translation and interpretation for corporate and international events.
Education
Languages
Summary
Versatile professional with extensive experience in operations management, automation, customer support, and logistics across tech, healthcare, and transportation sectors.
Key Achievements
- Streamlined team workflows through automation with Zapier and Coda, boosting efficiency.
- Ensured accurate payroll processing via Gusto, leading to timely employee disbursements.
- Supervised virtual support agents and optimized marketing funnels, increasing lead engagement.
- Managed B2B logistics operations utilizing Salesforce, enhancing client retention.
- Provided bilingual translation support for corporate and international sporting events.
Experience
Operations Manager
Implemented and managed automated workflows using Zapier and Coda, improving team productivity., Managed payroll processing through Gusto, ensuring accurate and timely disbursements., Mastered Go High Level CRM platform, sold white-labeled versions to 5+ clients, and provided end-to-end setup including CRM, funnels, and automations., Diagnosed and resolved Zapier bugs, enhancing automation reliability and reducing manual interventions., Supervised virtual teams and built dashboards to track KPIs, streamlining communications between marketing and sales.
Patient Coordinator
Scheduled and managed appointments, ensuring optimal patient flow and satisfaction., Provided customer support, addressing patient inquiries and concerns with professionalism and empathy., Engaged in sales activities, presenting treatment options, and facilitating financial arrangements to meet patient needs.
Call Center Supervisor
Supervised 3 virtual agents supporting a real estate brokerage in California., Assisted in marketing funnel creation, lead nurturing, and analytics.
Various Clients
Provided cold calling, appointment setting, and CRM cleanup for U.S. real estate professionals.
Sales & Dispatch Coordinator
Managed B2B logistics operations including routing, tracking, and vendor negotiation., Used Salesforce for CRM management and client retention.
Technical Support Representative
Provided tech support and troubleshooting for AT&T customers., Worked for east and west client lists as tech support for tier 1 and 2., Gained strong skills in customer service and issue resolution.
Translator & Interpreter
Supported translation and interpretation projects for corporate and sporting events.
Skills
Video Transcript
Intro Video - Julio
Hi, my name is Ivan. I am from Baja California. I am 33 years old. I have experience working with logistics company and freelancing jobs. I'm remote jobs. I know everything from basic programming to automations, using Zapier, go high level and keeping campaigns alive. I am very easy to work with, a big sponge. I love working. I love being energetic and I love helping out. If I meet your profile, feel free to call me. Bye bye.