This is my profileContact via CazVidJulio
Data Analyst with 4 years of experience in financial services
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Competencies
Applied analysis techniques to interpret complex datasets and generate insights for business strategies.
Managed and queried relational databases to extract relevant information for reporting.
Designed and maintained detailed reports and dashboards using Excel and Power BI.
Presented data insights clearly to non-technical stakeholders and facilitated team collaboration.
Education
Summary
Analytical professional with a focus on financial data insights and reporting.
Key Achievements
- Led data analysis projects that improved reporting efficiency by streamlining data collection processes.
- Developed dashboards and reports that enhanced decision-making for senior management.
- Collaborated with cross-functional teams to implement data solutions addressing business needs.
Experience
Customer service representative
Worked as a bilingual customer service representative.
Tech support agent
Provided tech support.
Customer service representative
Handled calls from angry customers and learned to empathize with them.
Customer service representative
Provided coverage on USA seniors regarding copays and coverage.
Customer service representative
Conducted outbound calls to assist with tax filing and debts.
Customer service representative
Provided information on customer purchases and order statuses.
Sales agent
Offered secured personal loans and informed customers about interest rates.
Collections representative
Provided information on bills and processed payments.