Julio - Customer Service and Sales Professional with diverse industry experience

Medellin, Antioquia, ColombiaRemoteen

Handled billing disputes and technical concerns at IQOR Colombia, ensuring customer satisfaction

Successfully sold and upsold home services for VTR Chile, increasing product adoption

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced in customer support, technical assistance, and direct sales across telecommunications and service sectors.

Key Achievements

Provided technical support and cross-selling at EMTELCO, achieving sales goals

Skills

Customer ServiceAdvanced

Resolved billing, technical, and service issues across multiple roles, ensuring client satisfaction.

Sales & UpsellingIntermediate

Participated in sales, bid submission, and closing deals for home service packages.

Technical SupportIntermediate

Provided technical troubleshooting and support for internet, TV, and telephony services.

Communication SkillsAdvanced

Effectively handled objections, questions, and follow-ups with clients and customers.

Billing and Payment Processing

Experience

Customer service representative

IQOR Colombia

MAY 2024 - ABR 2025

Starting, stopping and transferring electric and gas services., Take payments over the phone., Help customers understand their statements and billing cycles., Handling billing disputes, service complaints, or technical concerns.

Commercial Advisor

TELEPERFORMANCE

OCT 2023 - FEB 2024

Selling home services (internet, TV, and telephone) for the Chile VTR home line., Bid submission and upselling additional products., Handling objections and questions and follow up.

Commercial Advisor

KONECTA

SEPT 2021 - MAY 2022

Sales of premium services and packages for Argentina TIGO Home line., Bid submission, Writing, and sending offers by e-mail., Objection and questions management, and sales closing.

Technical Support and Cross-Selling Advisor

EMTELCO

FEB 2020 - JUL 2020

Technical Support Advisor for the Colombian TIGO home line (Internet, TV, and telephony repair), Cross-sales, goal achievement., Customer service, and invoice information.