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Customer Service and Sales Professional with diverse industry experience
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Competencies
Resolved billing, technical, and service issues across multiple roles, ensuring client satisfaction.
Participated in sales, bid submission, and closing deals for home service packages.
Provided technical troubleshooting and support for internet, TV, and telephony services.
Effectively handled objections, questions, and follow-ups with clients and customers.
Handled payments, explained billing statements, and managed billing disputes.
Education
Languages
Summary
Experienced in customer support, technical assistance, and direct sales across telecommunications and service sectors.
Key Achievements
- Handled billing disputes and technical concerns at IQOR Colombia, ensuring customer satisfaction
- Successfully sold and upsold home services for VTR Chile, increasing product adoption
- Provided technical support and cross-selling at EMTELCO, achieving sales goals
Experience
Customer service representative
Starting, stopping and transferring electric and gas services., Take payments over the phone., Help customers understand their statements and billing cycles., Handling billing disputes, service complaints, or technical concerns.
Commercial Advisor
Selling home services (internet, TV, and telephone) for the Chile VTR home line., Bid submission and upselling additional products., Handling objections and questions and follow up.
Commercial Advisor
Sales of premium services and packages for Argentina TIGO Home line., Bid submission, Writing, and sending offers by e-mail., Objection and questions management, and sales closing.
Technical Support and Cross-Selling Advisor
Technical Support Advisor for the Colombian TIGO home line (Internet, TV, and telephony repair), Cross-sales, goal achievement., Customer service, and invoice information.