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Project Manager & Team Leader with 8+ years in Logistics & Translation
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Competencies
Handled project timelines, tracked milestones, and coordinated teams to meet project goals and deadlines.
Managed client accounts, served as main contact point, and maintained high client satisfaction across multiple roles.
Trained, led, and coordinated teams of up to 8 members to improve team performance and efficiency.
Proofread and corrected Clinical Outcome Assessment files, collaborating with linguists and project managers.
Assisted Amazon logistics with troubleshooting and last-mile delivery solutions, ensuring timely deliveries.
Education
Languages
Summary
Versatile professional with over 8 years of experience in logistics, project management, client relations, and translation. Skilled in team leadership, process optimization, and cross-functional collaboration.
Key Achievements
- Led a team of 5-8 members at Universidad de Antioquia, fostering high-performance in logistics operations.
- Managed 7 client accounts, ensuring operational efficiency and high client satisfaction.
- Successfully coordinated last-mile deliveries for Amazon, troubleshooting issues to support on-time deliveries.
Experience
Translator | Account Manager | Team Leader | Project Manager
Managed 7 client accounts, serving as the main point of contact for inquiries, shipment updates, billing, and special requests, ensuring high client satisfaction and operational efficiency., Coordinated driver dispatch and deliveries, scheduling and confirming appointments with shippers and...
Quality Specialist & Project Manager
Proofread and correct Clinical Outcome Assessment (COA) files during the linguistic validation process., Collaborate with project managers and linguists to meet strict quality standards., Prepare and present project information at internal and external meetings., Meet with team members on a regular...
Shipment and Delivery Support Associate
Assisted Amazon Logistics drivers in troubleshooting delivery issues to ensure on-time and successful deliveries., Provided real-time shipment tracking updates to customers., Coordinated last-mile delivery solutions, resolving address issues and unexpected delays., Maintained clear communication...