This is my profileContact via CazVidJuliana
Senior Content Analyst/Quality SME
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Competencies
Demonstrated experience with Internal control and budgeting.
Demonstrated experience with Critical thinking and analytics.
Demonstrated experience with Strong communication and presentation skills.
Education
Summary
Professional profile
Experience
Senior Content Analyst/Quality SME
Assisting with quality reporting to clients.. Analyzing and optimizing over 1,200 online advertising campaigns and business websites weekly, improving overall click-through rates by 17%.. Using analytical data to construct and modify ad texts and extensions, leading to enhanced ad performance.. Identifying gaps in the content tech stack and recommending actionable plans.. Performing quality reviews and informing the Quality team of updates where necessary.. Researching and developing knowledge of customers' products and services.
Customer Service Representative
Client management and engagement - managed a portfolio of approximately 80 clients weekly, driving satisfaction rates up.. Inventory tracking, control, and management, leading to a significant decrease of 5% in stock discrepancies.. Weekly reporting on income and expenses.
Finance and Administrative Assistant
Maintained financial records and managed petty cash disbursement and reporting.. Processed and documented tax payments.. Developed and maintained an accurate filing system.. Scheduled meetings and produced agendas and minutes.
Intern - Finance and Administrative Unit
Collaborated with senior officers to streamline administrative processes.
Intern
Assisted with the disbursement of monthly salaries to government employees, focusing on the Upper East/West Region.