This is my profileContact via CazVidJuliana
Customer Service Specialist with 5+ years in B2B and B2C sectors
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Competencies
Provided voice, chat, and email support across various companies and industries.
Managed safety concerns and compliance in online lodging services at Sutherland Global.
Handled collections processes and legal procedures as a backoffice representative at iQor Colombia.
Extensive experience in voice, chat, and email communication for customer support.
Education
Languages
Summary
Dedicated customer support specialist with over 5 years of experience across B2B and B2C sectors, skilled in voice, chat, email, and safety management, with a proven ability to adapt and advance within complex environments.
Key Achievements
- Progressed from general customer service roles to safety area management at Sutherland Global
- Handled multi-channel customer support including voice, chat, and email for diverse clients
- Gained experience in backoffice collections and legal processes at iQor Colombia
Experience
Backoffice representative and Customer Service
Initially as backoffice representative for collections in legal processes, Provided voice, chat and email customer service for a solar panel company and renewable energy company respectively.
Customer Service Representative
Initially customer service agent taking care of general concerns, Later promoted to the safety area of an online lodging company.
Voice Customer Service Representative
Customer service for a multinational retail corporation.