Juliana - Business Analyst with 8 years of data-driven decision making in the finance industry

Utilized advanced data analysis techniques to derive actionable insights for business growth.

Built comprehensive financial models to forecast performance and support decision-making.

Coordinated cross-functional projects to enhance reporting processes and data accuracy.

Proficient in Excel and other data tools for complex data manipulation and visualization.

Coordinated complex schedules and follow-ups, ensuring timely progress across 50+ active client files., Maintained and reviewed sensitive medical/legal documentation with 100% compliance in audits., Streamlined stakeholder communication between law firms, providers, and insurance companies, reducing delays by 30%., Supported high-value cases with bilingual assistance, handling confidential information with discretion., Prepared concise case updates and executive summaries, enabling leadership to make informed, timely decisions.

Oversaw operations for 60+ employees, managing schedules, workflows, and documentation to ensure service delivery and compliance., Coordinated onboarding and training programs, assigning mentors and streamlining processes to accelerate new hire integration., Partnered with recruitment teams, supporting hiring efforts and aligning talent selection with organizational needs., Conducted performance reviews and audits, preparing executive reports and action plans for directors and account managers., Collaborated with stakeholders to maintain quality standards, reviewing documentation and aligning business goals with operational success.

Optimized workflows and conducted weekly reviews, improving team efficiency and ensuring alignment with company goals., Analyzed performance metrics (NPS, FCR, CRT) and implemented action plans to address gaps and sustain high-quality service., Handled administrative and HR tasks, including payroll, leave scheduling, compliance training, and documentation control., Supported leadership with disciplinary processes and recognition programs, balancing accountability with employee engagement.