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Customer Service Representative at Iqor
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Competencies
Proven ability to handle customer inquiries, resolve issues efficiently, and enhance customer satisfaction.
Skilled in analyzing situations quickly and providing effective solutions under pressure.
Excellent verbal and written communication skills demonstrated through customer interactions and team collaboration.
Able to prioritize tasks efficiently, ensuring timely completion of customer requests and responsibilities.
Experienced in collaborating effectively with team members to achieve common goals and improve service quality.
Education
Languages
Summary
Dedicated professional with over 7 years of experience in customer service, logistics, and visual content creation. Skilled in communication, problem-solving, and multitasking, with a strong focus on delivering exceptional service and innovative visual solutions.
Key Achievements
- Resolved customer inquiries efficiently, maintaining high satisfaction levels for a U.S. airline.
- Managed complex requests including cancellations and itinerary changes via email and chat.
- Ensured accurate documentation and effective communication in customer service processes.
Experience
Back Office Associate
Review and verification of shipment documentation for a transportation company, ensuring the accurate recording of cargo information and customer data in internal databases.. Classification and organization of documents prior to processing and uploading into internal systems, maintaining high standards of accuracy and attention to detail.
Customer Service Representative
Management of customer service requests for a U.S. airline, providing effective solutions to cancellations, delays, itinerary changes, and other related cases through email and chat.. Efficient use of internal tools for case management, ensuring clear processes and high-quality service.. Providing guidance and support to enhance the overall customer experience, resolving inquiries in a timely manner and ensuring satisfaction in every interaction.
Support for professional photographers in capturing and editing images across different areas of photography.. Creation of visual content for social media, aimed at attracting audiences and strengthening brand presence.. Photographic coverage of special events such as birthdays, group sessions, and personalized activities, capturing memorable moments with high-quality standards.. Image editing by optimizing exposure, color, and composition to achieve professional results.. Promotion and sale of photographs in a gallery setting, providing personalized guidance to clients and ensuring an excellent service experience.
Photographer
Responsible for the daily organization of the store, including product arrangement, inventory control, and customer service.. Performed cash register closings and prepared daily sales reports, ensuring accuracy in cash handling and record keeping.