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J

Julian

Customer Service Agent with 2+ years in tech and finance sectors

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Bogotá, Bogota D.C., Colombia
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Competencies

Customer ServiceAdvanced

Delivered customer support and transaction supervision in financial and service industries.

Team LeadershipIntermediate

Supervised personnel, ensuring efficient workflow and team coordination.

CommunicationAdvanced

Communicated effectively with customers and team members to resolve issues.

Decision MakingIntermediate

Made informed decisions in high-pressure environments across various roles.

Pressure ManagementIntermediate

Maintained performance and composure during demanding customer service situations.

Education

Bachelor's degree
Politecnico Gran Colomabiano
Completed April 08, 2024
John F. Kennedy
Completed 2015
event operations
Sena

Languages

Spanish
English

Summary

Dedicated support agent skilled in customer service, team supervision, and technical support within financial and service industries.

Key Achievements

  • Managed customer service operations at PayPal with supervision of transactions and team oversight
  • Provided technical support and customer service at Teleperformance
  • Handled fund management and supervision of chemical and floral control processes

Experience

Agent PayPal

Foundever
December 21,2018 - March 22, 2019

Servicio de atención al cliente., Gestión de fondos., Supervisión de transacciones., Control floral., Supervisión de personal., Dispensación de productos químicos.

Agent

Teleperformance
July 2019 - Enero 2020

Servicio de atención al cliente., Soporte tecnico.

Skills

Customer ServiceTeam LeadershipCommunicationDecision MakingPressure Management
Published on CazVid - Jul 3, 2025
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