Julian - Operations & After Sales Analyst with 5+ years in fitness industry

Bogotá, Bogota D.C., Colombiaen

Managed global purchase orders, warranties, and technical requirements, improving operational efficiency.

Led coordination of equipment replacements and logistics, reducing response times and maintaining policy compliance.

Published on CazVid

Summary

Experienced professional in managing international logistics, after-sales processes, and technical requirements, with a focus on optimizing operations and enhancing customer satisfaction.

Key Achievements

Streamlined quotation processes for machinery and spare parts, ensuring accuracy and alignment with business goals.

Skills

Operations ManagementAdvanced

Oversaw order processes and after-sales activities, ensuring seamless operations across regions.

Logistics & Customs DocumentationAdvanced

Handled international logistics and customs procedures to optimize lead times and compliance.

Technical Skills (ERP & CRM)Advanced

Utilized Oracle ERP and Zendesk CRM systems for order processing, reporting, and customer management.

Data Analysis & ReportingIntermediate

Analyzed operational data to generate reports that supported decision-making and process improvements.

Experience

SENIOR OPERATIONS &amp; AFTER SALES ANALYST

LIFE FITNESS

February 2022 - December 2025

Manage purchase orders, warranties, and technical requirements for distributors, ensuring smooth global operations., Lead the coordination of equipment and component replacements, optimizing response times and policy compliance., Prepare and review machinery and spare parts quotations, ensuring...

JUNIOR SERVICE OPERATIONS SPECIALIST

LIFE FITNESS

November 2020 - September 2021

Managed purchase orders, technical requirements, and warranties for distributors in USA and Canada., Processed corrective actions: received reports of damaged products, managed replacement orders, and coordinated with transport providers according to warranty coverage and company policies.,...