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Julián
Customer Service & Technical Support Specialist with 5 years in BPO
Video resume
Bilingual Agent
5 years of experience on BPO & customer service, technical support and sales.
Contact
Bogota, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered effective support to clients in a bilingual environment, ensuring quality experience.
Technical SupportIntermediate
Assisted customers with technical issues, troubleshooting, and resolutions.
SalesIntermediate
Engaged with customers to promote products and services, supporting revenue goals.
Bilingual CommunicationAdvanced
Communicated effectively in English and Spanish, providing clear assistance across languages.
Problem SolvingIntermediate
Resolved customer issues by identifying needs and offering appropriate solutions.
Summary
Experienced BPO specialist with 5 years in customer service, technical support, and sales, skilled in bilingual communication.
Key Achievements
- Accumulated 5 years of experience in BPO, customer service, technical support, and sales.
- Provided bilingual support, enhancing customer satisfaction and retention.
- Handled diverse customer interactions, demonstrating adaptability across multiple roles.
Skills
Customer ServiceTechnical SupportSalesBilingual CommunicationProblem Solving
Published on CazVid - Jul 3, 2025