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Julian
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Competencies
Demonstrated experience with Data Entry.
Demonstrated experience with Data Processing.
Demonstrated experience with HTML.
Demonstrated experience with CSS.
Demonstrated experience with JavaScript.
Education
Languages
Summary
Professional profile
Experience
Freelance Web3 Contributor
Conduct testnet application testing and data validation for blockchain protocols, ensuring data quality for smart contract interactions.. Execute on-chain tasks such as staking and NFT minting, merging hands-on data entry with a deep understanding of the Web3 ecosystem.. Support community engagement initiatives by verifying tasks and providing insights based on data analysis and technical documentation.
Processing Agent – Visa & eVisa Application Specialist
Promoted to oversee the verification, request, analysis, and correction of client documents for visa and eVisa applications.. Ensured all documentation met stringent regulatory and quality standards, leading to successful application outcomes.. Collaborated with cross-functional teams to streamline processes and maintained impeccable accuracy, ensuring that clients were fully prepared to obtain their visas.
Customer Service Agent
Provided support via email and WhatsApp using Intercom, addressing client inquiries and troubleshooting issues effectively.. Resolved questions, escalated complex cases, and managed documentation requests and reviews to ensure clients received timely assistance.. Maintained high service standards, ensuring that all communications were clear, concise, and aligned with company protocols.
Customer Service Specialist
Handled inbound calls from customers, addressing account-related issues and troubleshooting problems with PayPal services.. Reviewed and analyzed customer documentation, ensuring accurate identity verification, secure financial transactions, and adherence to internal protocols.. Quickly mastered new tools and processes to enhance support efficiency and deliver a high-quality customer experience.. Collaborated with cross-functional teams to escalate and resolve complex issues, consistently upholding security and compliance standards.
Copywriter
Designed and developed the company website using HTML, CSS, and various tools to create an engaging, user-friendly interface.. Assisted in creating and managing a Shopify store, overseeing website administration and ensuring seamless integration.. Crafted design elements—including layouts, color schemes, images, and typography—to enhance brand identity and improve the user experience.. Implemented security measures to maintain stable connectivity and safeguard the website against network threats.