This is my profileContact via CazVidJuan
Customer Service Agent with versatile communication skills
Contact
Colombia, Huila Department, Colombia
Open to remote
Available on CazVid
Competencies
CRM ManagementIntermediate
Utilized CRM systems to manage customer interactions and data efficiently.
Office ManagementBeginner
Handled administrative tasks to support daily office operations.
Multilingual CommunicationIntermediate
Communicated effectively in English and Spanish in customer service roles.
Customer ServiceIntermediate
Provided support and solutions to customer inquiries, ensuring positive experiences.
Education
Bachelor's degree
INEM
Completed 2013
Languages
Englishupper intermediate
Spanishbilingual
Summary
Experienced in CRM and office management with bilingual capabilities in English and Spanish.
Key Achievements
- Handled customer inquiries and issues across multiple platforms at Teleperformance and Amazon.
- Managed office and CRM operations, ensuring smooth workflow and customer satisfaction.
- Progressed from Customer Service Agent to Team Manager at Amazon, demonstrating growth in responsibility.
Experience
Costumer Service Agent
Teleperformance
2021 - 2023
CRM management, Office management
Costumer Service Agent
Amazon
2023 - 2025
Team Manager
Amazon
Skills
CRM ManagementOffice ManagementMultilingual CommunicationCustomer Service
Published on CazVid - Jul 3, 2025