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Customer Service & Operations Specialist with 10+ years of diverse experience
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Competencies
Provided high-quality customer support, resolved inquiries, and managed complaints.
Directed daily operations, managed staff, and optimized workflows at Six Car Rental.
Supervised and trained call center agents to meet performance standards.
Managed sales processes and maintained customer relations, exceeding targets at Dell.
Provided bilingual service in an international airline environment.
Education
Languages
Summary
Experienced professional with a strong background in customer service, operations, and team leadership across diverse industries.
Key Achievements
- Managed customer service and operations roles across multiple industries, demonstrating versatility
- Supervised and trained staff in call centers, monitored KPIs to meet performance goals
- Led daily operations at Six Car Rental, improving workflow efficiency
Experience
Customer Service Agent
Delivered high-quality customer service to diverse clientele., Resolved inquiries, managed complaints, and ensured customer satisfaction.
Operations Manager
Directed daily operations and managed staff., Improved operational workflows to maximize efficiency.
Floor Supervisor
Supervised and trained call center agents., Monitored KPIs to meet performance goals.
Flight Attendant
Ensured passenger safety and comfort during flights., Provided bilingual service for international customers.
Sales Representative
Managed sales processes and customer relations., Consistently exceeded sales targets.