This is my profileContact via CazVidJuan
Macy's Credit customer service Agent
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Experienced in addressing customer needs, resolving issues, and maintaining client satisfaction.
Scheduling and Office SupportIntermediate
Proficient in managing medical appointment scheduling and back-office administrative tasks.
Multilingual CommunicationIntermediate
Ability to communicate effectively in both English and Spanish to support diverse client bases.
MultitaskingAdvanced
Capable of managing multiple tasks simultaneously in high-pressure environments.
Education
Nursing
Universidad Nacional de Colombia
Completed 2019
Psychology
Universidad Nacional de Colombia
2020
High School degree
Instituto Pedagógico Nacional
Completed 2018
Summary
Dedicated customer service professional experienced in finance, healthcare, and retail sectors, with strong communication and multitasking abilities.
Key Achievements
- Handled customer service operations across multiple industries including retail, finance, and healthcare.
- Scheduled medical appointments and managed back-office tasks in healthcare settings.
- Provided bilingual support in a fast-paced customer service environment, improving communication efficiency.
Experience
Macy's Credit customer service Agent
CONCENTRIX
2019 - 2020
Agent
KM2 Solutions
2021
Medical appointments scheduling, customer service
Chat agent
Teleperformance
2021 - 2022
Financial account customer service
Financial account customer service Agent
Ubiquity
2022 - 2023
Agente bilingüe
Rheumatic Wellness Institute
2023 - 2025
medical appointments scheduling, back office
Skills
Customer ServiceScheduling and Office SupportMultilingual CommunicationMultitasking
Published on CazVid - May 17, 2026