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Juan
Operations Support and Dispatch with 4+ Years in Logistics and Customer Service
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Competencies
Effectively communicates with customers and drivers to provide updates, handle complaints, and resolve issues.
Reviews and processes claims, verifies documents, and manages related records.
Tracks shipments and manages dispatch requests to ensure efficient delivery operations.
Handles unexpected logistics issues such as delays, breakdowns, and rerouting to minimize disruptions.
Provides support in English and Spanish to diverse customer and driver populations.
Education
Languages
Summary
Experienced dispatcher and operations support professional with over 4 years in logistics, customer service, and claims management, specializing in communication, problem-solving, and document review.
Key Achievements
- Logged claims and gathered documents to process incoming claims at Sutton Transport
- Maintained real-time communication with drivers and customers to ensure timely deliveries and resolve issues at Seal Transport
- Provided bilingual customer support and document verification for Uber drivers, improving platform compliance and satisfaction
Experience
Ops support accelerator (claims)
Logged claims in mcleod, gathering all of the appropriate documents required to acknowledge and process incoming claims., Review received documents and photos in order to check if everything is correct., Create storage charges for ongoing claim investigation., Review manifests and log in mcleod any...
Track and Trace Specialist - Night Shift
Maintain constant communication with drivers to provide updates on routes, delivery instructions, and any changes or delays., Track shipments in real-time to ensure timely delivery and resolve any issues that may arise, such as delays or rerouting., Handle any unexpected situations like breakdowns,...
Uber support specialist
Help Uber drivers to upload and check their documents to the uber platform., Review Uber driver documents in the uber platform., Provide a Uber driver guidance with the destinations on their trips., Review trips in order to correct fares and promotions awarded to the driver., Handle complaints and...
CSR
Provided first line of support to customer wanting to purchase pre-paid service plans for phone., Update and registered new phones and user directly in to the data base., Provided assistance with the purchase of pre-paid service plan., Handled customer complaints regarding the product offered with...