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Juan

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Medellín, Antioquia, Colombia
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Competencies

Customer Service

Experiencia demostrada en Customer Service.

Communication & Active Listening

Experiencia demostrada en Communication & Active Listening.

Education

English Language Studies
Universidad Pedagógica Nacional de Colombia
English Language Studies
Hawthorne Community College
Nursing Studies
Hawthorne Community College
Rendering & Modeling
Servicio Nacional de Aprendizaje (SENA)

Languages

SpanishNativo
EnglishAdvanced / Professional Communication

Summary

Perfil profesional

Experience

Front Desk Attendant

Courtyard by Marriott
Ene 2023 - May 2026

Welcomed and assisted guests in a professional and friendly manner.. Managed guest requests, questions, and service needs efficiently.. Provided clear communication and support to guests from diverse backgrounds.. Handled daily front-desk responsibilities while maintaining high standards of customer service.. Resolved customer concerns professionally and efficiently.. Worked effectively as part of a team in a fast-paced hospitality environment.

Entrepreneur / Business Owner

Independent Entrepreneurship
Ene 2016 - Ene 2021

Managed day-to-day business operations and customer relationships.. Developed strong organizational, communication, and problem-solving skills.. Handled responsibilities independently and made decisions to support business objectives.. Built and maintained relationships with customers and suppliers.. Adapted to changing business circumstances and managed multiple responsibilities simultaneously.

Call Center Agent

Sitel Colombia
Ene 2010 - Ene 2015

Provided professional customer service through telephone communication.. Assisted customers with questions, requests, and service-related concerns.. Maintained effective communication while working in a fast-paced call center environment.. Developed strong active-listening and problem-solving skills.. Followed company procedures and maintained professional standards when interacting with customers.

Skills

Customer ServiceCommunication & Active Listening
Published on CazVid - Sep 15, 2026
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