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Juan
Representante de Atención al Cliente en Sitel Nicaragua
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Competencies
Capacidad para transmitir información de manera clara y concisa, facilitando la resolución de problemas.
Habilidad para identificar problemas y ofrecer soluciones efectivas en situaciones de alta presión.
Experiencia en brindar atención personalizada que mejora la satisfacción y lealtad del cliente.
Colaboración efectiva con compañeros para alcanzar objetivos comunes y mejorar la eficiencia.
Education
Languages
Summary
Profesional en atención al cliente con experiencia en resolución de problemas y soporte técnico, enfocado en mejorar la satisfacción del cliente.
Key Achievements
- Atendí a clientes en tiempo real, resolviendo consultas sobre cuentas y procesando pagos de manera eficiente.
- Escuché y resolví quejas de clientes, generando informes diarios que mejoraron la productividad del equipo.
- Establecí citas mediante llamadas en frío, creando leads para empresas de techado en áreas afectadas.
- Brindé soporte técnico y atención al cliente para Doordash, mejorando la satisfacción del usuario.
Experience
Customer Service REP
Provided real-time attention to customers that were looking to obtain information on their accounts and processing payments, inquiring about credit card accounts etc.
Customer Service REP
As a complaints listener and problem solving agent, I listened to customers very carefully and provided immediate resolutions to them and created daily reports of the work completed, sent emails to the coffee stores and talked to local store managers.
Appointment setter
I was cold calling potential prospects using autodialer and another database system where I was making leads by calling people on behalf of different roofing companies in different areas affected by tornados and other inclement weather storms, I verified and confirmed their names and addresses and made appointments to go check their roofs giving them free estimates.
CUSTOMER SERVICE AND TECHNICAL SUPPORT
Provided customer service and technical support for the brand Doordash for consumers and doordashers and food stores associated to Doordash.