This is my profileContact via CazVidThis profile is written in Spanish
Juan
Customer Service Agent
Contact
Competencies
Experiencia demostrada en Active Directory & user administration.
Experiencia demostrada en Windows OS troubleshooting.
Experiencia demostrada en Microsoft 365 support.
Experiencia demostrada en SQL fundamentals.
Experiencia demostrada en Ticketing / service desk systems.
Education
Languages
Summary
Customer Service Agent buscando nuevas oportunidades
Experience
Customer Service Agent
Supported customers through internal logistics and CRM systems, resolving account and shipment issues.. Coordinated with internal teams to reconcile process and system inconsistencies.
Customer Service Representative
Provided customer service and account support for Reprise Financial, a US-based lending/financial services company, under an outsourced partnership.. Handled loan account inquiries, payment support, and customer retention for a US financial-products portfolio.
Customer Service Agent
Supported customers through internal logistics and CRM systems, troubleshooting account and shipment issues.
Collection Agent
Managed outbound collections for delinquent accounts, negotiating payment plans within compliance guidelines.. Maintained accurate records of customer interactions and payment commitments.
Gaming Operations Specialist
Monitored live gaming operations and resolved customer and technical issues in real time.. Coordinated with cross-functional teams to ensure platform uptime and service quality.
Customer Retention Specialist
Retained at-risk customers through tailored offers and problem resolution, reducing cancellations.. Handled billing and account inquiries for a large US retail account.
Service Desk Analyst
Handled inbound service desk tickets for a global financial services client, prioritizing by SLA and urgency.. Performed account unlocks, password resets, and basic Windows/Microsoft 365 troubleshooting; escalated complex incidents to Tier 2.
Customer Service Representative
Delivered front-line customer service support, resolving inquiries and escalating issues as needed.
IT Support Technician
Provided first- and second-line technical support to end users, resolving hardware, software, and connectivity issues.. Managed user accounts and permissions in Active Directory across a Windows environment.