Juan - Customer Service & Interpretation Professional with 2+ years in Service & Support

Bogotá, Bogota D.C., Colombiaen

Provided real-time interpretation in medical, educational, legal, and public utility settings at One World Global Services.

Handled customer inquiries, processed orders, and resolved issues efficiently while maintaining high customer satisfaction at Teleperformance.

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Summary

Dedicated professional with experience in real-time interpretation, customer support, and technical assistance. Skilled in digital tools, problem-solving, and multitasking across diverse roles.

Video Resume

Key Achievements

Demonstrated adaptability across different roles, supporting both language interpretation and customer service functions.

Skills

Customer ServiceAdvanced

Extensive experience in active listening, problem resolution, and customer communication via phone, chat, and email.

Interpretation & TranslationIntermediate

Provided real-time interpretation in various contexts, facilitating effective communication across different industries.

Digital Tools & ExcelIntermediate

Utilized advanced Excel and digital tools for updating customer records and managing information efficiently.

Multitasking & PrioritizationIntermediate

Managed multiple dispatch requests and customer inquiries simultaneously, demonstrating effective prioritization strategies.

Experience

OPI and VRI interpreter

One World Global Services

04/2025 - Actual

Real time interpretation and translation services within different contexts such as medical, school, laws, public utilities, etc.

Customer service representative

Teleperformance

10/2022 - 02/2024

Customer service for returns, product exchanges, problem resolution and complaint handling with empathy., Contact and communication with clients over the phone, chat and email., Monitoring of the procedures related to the response and resolution of a claim., Communication with other areas of the...