Dedicated professional with experience in real-time interpretation, customer support, and technical assistance. Skilled in digital tools, problem-solving, and multitasking across diverse roles.
Extensive experience in active listening, problem resolution, and customer communication via phone, chat, and email.
Provided real-time interpretation in various contexts, facilitating effective communication across different industries.
Utilized advanced Excel and digital tools for updating customer records and managing information efficiently.
Managed multiple dispatch requests and customer inquiries simultaneously, demonstrating effective prioritization strategies.
One World Global Services
Real time interpretation and translation services within different contexts such as medical, school, laws, public utilities, etc.
Teleperformance
Customer service for returns, product exchanges, problem resolution and complaint handling with empathy., Contact and communication with clients over the phone, chat and email., Monitoring of the procedures related to the response and resolution of a claim., Communication with other areas of the...
High school
Customer service course
English course
Excel course
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Adapted to diverse work environments from interpretation to customer support, maintaining flexibility and proactive attitude.
