Logistics professional with comprehensive experience in coordinating international shipments, customer support in diverse industries, and managing administrative processes. Skilled in communication, problem-solving, and documentation, with a strong focus on client satisfaction.
Coordinated international logistics operations, managing documentation, disputes, and payments.
Provided support for clients in logistics, telecommunications, and tourism sectors, ensuring quality service.
Enhanced communication skills through customer interactions, internships, and team collaborations.
Handled invoicing, dispute resolution, and documentation processes across different roles.
LeanStaffing
I’m part of an American logistics company that focuses mainly on providing outsourced services or 3PL., I’m an international logistics coordinator, where I have been able to face several challenges in different areas within the company such as sales, communication with customers to meet their needs through our services., I am also part of the after-hours department, where I manage and follow up the most important accounts of the company., I also assist in the processes and documentation within each load such as invoices, disputes, payments, approval of additional charges such as detention, layover, etc.
Selina
I worked as an intern in order to become a professional tour guide., I worked in this hotel where I was able to improve and acquire more communication skills, timely customer service, and problem-solving, being a receptionist., I also learned to propose a solid value to each of the activities I performed., I had the opportunity to learn about travel, reservations, check-in, check-out, sales of tour packages, food, products, and rooms.
Km2Solutions
I used to work as a customer service and sales agent for clients in the United States, offering support for internet, television, and telephone services., This was my first job where I was able to learn to offer impeccable service as well as work for the results that I was able to obtain by being highlighted as top performance.
Academic Baccalaureate with Technician in Tourist Guidance (Local Tourist Operation)
Technologist in Tourist Guidance
International business management
Digital Marketing course
E-commerce course
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