This is my profileContact via CazVidJuan
Technical Support Agent with Bilingual Skills in Customer Service
Contact
Bogotá, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Resolución de ticketsIntermedio
Handled customer support tickets to resolve technical and administrative issues.
Soporte técnicoIntermedio
Provided technical assistance to clients and driver partners, troubleshooting problems.
ProgramaciónIntermedio
Utilized Python and web development skills (HTML5, CSS3, Tkinter) in technical support activities.
IdiomasIntermedio
Communicated effectively in English and Spanish, supporting bilingual customer service.
Education
Curso de Programación en Python
Udemy
Completed En curso
Curso de Desarrollo Web
Udemy
Introducción a la Programación
UNIMINUTO
Languages
EspañolNativo
InglésB2
Summary
Bilingual technical support agent experienced in troubleshooting, ticket resolution, and customer service for diverse clients.
Key Achievements
- Resolved technical and administrative customer issues through tickets, emails, and calls in English and Spanish.
- Provided technical support to driver partners in Spain, ensuring issue resolution and customer satisfaction.
- Applied programming knowledge in Python and web development to support technical problem-solving.
Experience
Agente de soporte técnico
Teleperformance
junio 2023 - agosto 2024
Resolución de tickets, correos y llamadas en inglés y español, Resolución de problemas técnicos y administrativos de clientes., Soporte a socios conductores de España.
Skills
Resolución de ticketsSoporte técnicoProgramaciónIdiomas
Published on CazVid - May 17, 2026