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Juan
Customer Service & Hospitality Manager with 10+ years of experience
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Competencies
Applied strong communication and problem-solving skills to ensure client satisfaction and effective issue resolution.
Supervised team activities and optimized workflows in hospitality and customer service settings.
Handled data entry, record-keeping, scheduling, and client correspondence efficiently.
Created and scheduled digital content to increase brand engagement and visibility.
Utilized CRM systems and digital tools to track client data and streamline communication.
Education
Languages
Summary
Experienced virtual assistant and customer service professional with a background in hospitality, client relations, and digital marketing. Skilled in managing schedules, customer interactions, and social media content for diverse clients.
Key Achievements
- Delivered exceptional customer service in fast-paced environments at Teleperformance.
- Managed daily operations and improved workflows at Marriott International.
- Provided comprehensive administrative support and social media management as a Freelance Virtual Assistant.
Experience
Bilingual Customer Service Representative
Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and resolving client issues effectively., Managed CRM systems to track and maintain client data with accuracy., Conducted cross-selling initiatives for AT&T, meeting and exceeding sales targets.
Manager
Oversaw daily operations in a hospitality environment, ensuring smooth guest experiences and operational efficiency., Tracked and analyzed data to improve service delivery and streamline workflows., Supervised teams and implemented strategies to boost productivity and client satisfaction.
Virtual Assistant
Provided comprehensive administrative support, including data entry, filing, and record-keeping., Prepared and sent quotes to clients, ensuring accuracy and professionalism., Conducted follow-ups on orders, shipments, and client requests, ensuring timely updates and issue resolution., Managed social media accounts, creating and scheduling content to enhance brand visibility and engagement., Communicated effectively with clients and suppliers, maintaining professional relationships and ensuring smooth operations.