This is my profileContact via CazVidJuan
Commercial Advisor
Contact
Competencies
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Active Listening.
Demonstrated experience with Adaptability.
Demonstrated experience with Multitasking.
Education
Languages
Summary
Commercial Advisor open to new opportunities
Experience
Commercial Advisor
Demonstrated super efficient case management, resolving 90% of customer inquiries on first contact.. Utilized advanced listening skills to assist elderly clients (70+) in navigating complex digital platforms.. Managed cross-channel support via phone, email, and chat, handling claims and service tickets with high precision.. Optimized administrative workflows using Excel forms and digital documentation tools.
Sales & Customer Service Representative
Provided personalized product advising and managed client reservations and registrations.. Ensured a seamless customer experience through active problem-solving and adaptable service.
Customer Service Representative
Supported customers with account questions, billing, and service requests in a credit card environment.. Documented interactions accurately and followed structured service procedures.. Maintained a professional, patient, and solution-oriented tone under pressure.
Customer Service Representative (LATAM)
Handled customer support for LATAM-related operations through service channels.. Adapted quickly to internal processes and changing client needs.. Delivered clear communication and organized documentation throughout the workflow.
Customer Service & Retention Specialist
Assisted customers with website access, account support, and service inquiries.. Managed claims, service tickets, payments, and digital forms with accuracy.. Supported older adults and other users with limited technical experience step by step.. Delivered strong customer results in a high-volume environment focused on service quality and retention.
Sales Advisor / Customer Service Representative
Supported home services, customer questions, and sales-related conversations.. Communicated clearly with customers while managing fast-paced support needs.. Adapted to a changing operational environment and maintained service quality.
Medical Authorization Assistant
Requested authorizations for cardiology and radiology patients.. Handled sensitive administrative workflows with attention to detail and professionalism.. Maintained clear communication with patients and internal teams.
Receptionist / Administrative Assistant
Supported receptionist and administrative duties in a U.S.-based legal office environment.. Assisted with client communication, scheduling, documentation, and front-desk support.. Maintained confidentiality, organization, and a professional service attitude.
Customer Service Representative
Assisted customers with starting utility services and related support requests.. Followed service procedures carefully and documented interactions accurately.. Delivered responsive, courteous support in a utility environment.
Sales Advisor & Customer Service Representative
Advised customers on products, reservations, and registrations.. Handled service and sales conversations with professionalism and adaptability.. Built strong customer relationships through patience, product knowledge, and problem solving.