Versatile support specialist with proven ability to manage technical support, customer service, and sales across the US, Canada, and Europe. Skilled in training, team management, and delivering high-quality customer experiences in diverse industry settings.
Provided technical solutions for telecom and home services, troubleshooting issues, and supporting product deployments.
Delivered comprehensive customer service in banking, telecom, and home entertainment sectors across multiple markets.
Implemented cross-selling and upselling strategies to increase revenue in home entertainment and service packages.
Led and trained customer service teams, designing programs to improve skills and operational efficiency.
Sitel – Comcast
Provided comprehensive technical support and solutions to customers in the United States for home entertainment services, including internet, television, and telephone., Managed technical issues while driving revenue through cross-selling new lines of business and upgraded packages to existing...
Scotiabank
Managed comprehensive customer service and support for clients in the Canadian market, covering all major lines of business, including: debit accounts, credit cards, loans, and mortgages., Served as a key member of the new hire training team.
Iterum Colombia
Spearheaded inbound, outbound, and cross-selling initiatives for home services, including Internet, television, and telephony.
Transcom
Provided dedicated customer support and service for Vinted, managing and resolving complex customer inquiries.
Bachiller Académico
Curso de Inglés
Técnico en Gastronomía
Graphic design
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Excelled in managing customer interactions, resolving issues, and delivering tailored support across different markets.
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Managed the training and professional development program for all new customer service agents., Designed and executed comprehensive training programs.
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Leading high-performance customer service teams, ensuring the achievement of quality, productivity, and customer satisfaction targets., Orchestrated the operational setup for a new technical support campaign.
