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Customer Support & Sales Specialist with diverse experience in Telecom, Banking, and Home Services
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Competencies
Provided technical solutions for telecom and home services, troubleshooting issues, and supporting product deployments.
Delivered comprehensive customer service in banking, telecom, and home entertainment sectors across multiple markets.
Implemented cross-selling and upselling strategies to increase revenue in home entertainment and service packages.
Led and trained customer service teams, designing programs to improve skills and operational efficiency.
Excelled in managing customer interactions, resolving issues, and delivering tailored support across different markets.
Education
Languages
Summary
Versatile support specialist with proven ability to manage technical support, customer service, and sales across the US, Canada, and Europe. Skilled in training, team management, and delivering high-quality customer experiences in diverse industry settings.
Key Achievements
- Managed technical support and sales for home entertainment, improving customer satisfaction and revenue at Sitel – Comcast.
- Led training programs at Transcom, developing new customer service agents and enhancing team performance.
- Handled complex customer inquiries across international markets, ensuring high-quality service in diverse market segments.
Experience
Tech support/sales –Home entertainment (EE. UU.)
Provided comprehensive technical support and solutions to customers in the United States for home entertainment services, including internet, television, and telephone., Managed technical issues while driving revenue through cross-selling new lines of business and upgraded packages to existing...
Customer service (Canadá)
Managed comprehensive customer service and support for clients in the Canadian market, covering all major lines of business, including: debit accounts, credit cards, loans, and mortgages., Served as a key member of the new hire training team.
Sales Advisor – Home Services (U.S. Market) - Iterum
Spearheaded inbound, outbound, and cross-selling initiatives for home services, including Internet, television, and telephony.
Customer Service Advisor – Ticket Management (European Market) - Vinted
Provided dedicated customer support and service for Vinted, managing and resolving complex customer inquiries.
Trainer
Managed the training and professional development program for all new customer service agents., Designed and executed comprehensive training programs.
Supervisor
Leading high-performance customer service teams, ensuring the achievement of quality, productivity, and customer satisfaction targets., Orchestrated the operational setup for a new technical support campaign.