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Juan
Technical Support and Customer Service Specialist with 5 years of experience
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Competencies
Handled customer inquiries, complaints, and account changes across various roles, ensuring customer satisfaction.
Diagnosed basic technical issues for electronic systems and workstation performance, improving operational efficiency.
Engaged in outbound prospecting, presenting solutions, and qualifying leads to drive business growth.
Arranged travel logistics for clients and corporate teams, managing bookings, reservations, and travel technology strategies.
Coordinated leasing, tenant relations, and maintenance requests, maintaining compliance and positive tenant experiences.
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Summary
Dedicated and adaptable professional with 5 years in technical support, customer service, sales, and property management. Skilled in troubleshooting, client relations, and travel coordination, delivering high-quality service across diverse environments.
Key Achievements
- Provided technical support for Electronic Vehicle charge stations, diagnosing and resolving issues to ensure operational uptime.
- Managed travel arrangements and corporate bookings using GDS Sabre and Concur, enhancing client travel experience.
- Built strong tenant relationships and coordinated leasing processes, ensuring compliance and tenant satisfaction.
Experience
Business to Business Sales Representative Developer
Identified and qualified potential B2B leads through targeted research and outbound prospecting., Presented product and service solutions to decision-makers, clearly communicating value propositions and business benefits., Conducted high-volume outbound cold calls to generate interest, schedule...
Customer Service Representative / Sales Representative Developer
Work directly with customers on various issues and questions about products, services, or the company., Work with Department Managers to ensure customer satisfaction and resolve all problems., Resolving customer complaints, Processing orders and payments, Making changes to customer accounts.
IT Support
Help desk attention, Basic troubleshooting., Diagnosing technical issues for Electronic Vehicle charge stations, Upgrading applications, Checking workstation performance.
GBT Associate Travel Counselor / Executive Assistant
Advises clients on travel options and tour packages., Makes bookings and reservations., Prepares tickets and receives payment using the GDS Sabre., Assist with end-to-end travel technology strategy., Primary Administrator for Corporative Online Travel Booking Tool (currently Concur)., Provide...
Real Property Management Preferred
Serve as the primary point of contact between tenants, landlords, maintenance teams, vendors, and external contractors, ensuring clear and efficient communication at all times., Ensure full compliance with local, state, and federal housing regulations, including landlord-tenant laws and leasing...