Juan - Help Desk Technician with 5 years of IT support experience

Mexicali, Baja California, Mexicoen

Processed and managed incident tickets at UST Global and Hexaware, ensuring prompt resolution.

Provided technical assistance for IT, O354, Oracle, and Zebra devices, enhancing user satisfaction.

Published on CazVid

Summary

Dedicated IT support specialist with extensive experience helping users resolve technical issues and delivering excellent customer service across various industries.

Key Achievements

Supported customer service operations across multiple roles, demonstrating adaptability and communication skills.

Skills

Customer ServiceIntermediate

Implemented strategies to address customer needs, resolve concerns, and ensure satisfaction.

Help Desk SupportIntermediate

Handled incident and task tickets, providing technical assistance across various systems and devices.

Communication SkillsIntermediate

Responded effectively to customer and user inquiries across multiple roles and communication channels.

Sales & UpsellingBeginner

Increased sales through product consultation and upselling techniques at Avis, Budget, and Hispand.

Flexibility & Time ManagementIntermediate

Worked flexible shifts, including nights, weekends, and holidays, to meet organizational needs.

Experience

Service desk Tier 1

UST GLOBAL de MEXICO

Worked flexible hours , night , weekend, and holiday shifts., check Incidents and tasks tickets, assist users with problems on IT , o354,Oracle , Zebra etc.., give results to manager regarding the tickets handled

Service Desk Tier 1

Hexaware

Sales Agent

Avis and Budget

Worked flexible hours , night , weekend, and holiday shifts., Offered friendly and efficient service to customers, handled challenging situations with ease., Increased sales by offering consultation on products and services and applying customer service and upselling techniques

Customer Service

Metro PCS

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Answered customer telephone calls promptly to avoid on-hold wait times., Answered constant flow of customer calls with minimal waiting time, Offered advice and assistance to customers, paying attention to special needs of wants., Responded to customer requests for products services and company information.

Sales

Hispand

Increase sales by offering advice on purchases and promoting additional products., Cold-called leads and close large number of new sales over several months

Sales Agent

GGA SOLUTIONS

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity., Worked flexible hours, night, weekend, and holiday shifts.