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Customer Support & Teaching Professional with 5+ years' experience
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Competencies
Delivered bilingual customer support, resolving issues efficiently and enhancing customer satisfaction.
Provided technical assistance for online payment processing and service-related inquiries.
Led virtual English classes for children, teens, and adults, fostering effective communication.
Facilitated live calls and interaction between parties in professional settings.
Education
Languages
Summary
Dedicated professional with extensive experience in technical support, customer service, and virtual English teaching, proficient in handling diverse client needs.
Key Achievements
- Provided technical and customer support across multiple clients including Keurig, Doordash, and Amazon.
- Handled a range of customer service tasks including online payments, complaint resolution, and escalations.
- Taught English to diverse age groups as a virtual instructor, developing adaptable communication skills.
Experience
Provided technical support, Customer service, Online payment processing, Handled replacements
Handled various issues for delivery drivers, Assisted with payments, Escalations, Complaints
Handled customer complaints related to energy service, Processed bill payments, Set up payment arrangements
Facilitates communication between two parties through live calls
Worked as a virtual English teacher for adults, teenagers, and children
Worked as an English teacher for adults and teenagers
Worked as an English teacher for children