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Customer Service & Technical Assistance with diverse industry expertise
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Competencies
Delivered customer support for telecom and insurance clients, ensuring service quality and satisfaction
Provided technical support related to bird control technologies and product troubleshooting
Engaged in sales activities for insurance products and telecom services, including client advice and renewals
Supported customer loyalty through efficient management of service renewals and account assistance
Education
Languages
Summary
Experienced in providing customer support across telecommunications and insurance sectors, with technical assistance expertise in bird control technologies.
Key Achievements
- Provided customer support for DIRECTV, AT&T, and insurance services, addressing product and account queries
- Assisted in managing bird control technologies across multiple companies, contributing to technical support operations
- Handled sales and client retention tasks, fostering customer satisfaction and service continuity
Experience
Customer service
Customer service related to products with DIRECTV, Functions associated with retention, sales, assistance with questions
Commercial assistant
Commercial assistant in different companies such as Mercury Z, Run Chicken Doors, Bold Connect, and Bold Business, Technical assistance in the management of bird control technologies
Customer service
Customer service on AT&T products, Advice for new and old clients in managing their telephone and internet services
Customer service
Customer service via telephone calls, Offering insurance to both new clients and renewals to existing ones, Sales of comprehensive insurance and SOAT