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Technical Support & Customer Service Specialist with diversified BPO experience
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Competencies
Provided technical assistance and maintained functional databases, focusing on system performance and customer support.
Handled customer interactions in sales and technical support roles, ensuring customer needs were addressed effectively.
Interpreted medical communications for language services providers, facilitating accurate bilingual exchanges.
Managed office routines and supported technical operations, ensuring smooth administrative workflows.
Education
Languages
Summary
Experienced in technical systems, customer support, sales, and medical interpretation roles. Proven ability to adapt and deliver comprehensive support across multiple domains, emphasizing system performance, client satisfaction, and multilingual communication.
Key Achievements
- Supported diverse BPO roles including technical support, sales, and medical interpretation across multiple companies.
- Developed scalable systems and maintained databases ensuring operational efficiency.
- Provided multilingual interpretation services, aiding communication in medical settings.
Experience
Technical Support BPO
Development of systems and tools with an emphasis on performance and scalability, Maintenance of functional databases and technical support to customers in need.
Sales Representative BPO
Customer Support, Sales representative, travel agent, partnered with Priceline.com, Booking.com and Expiria.com
Medical Interpreter
Medical interpreter for LanguageLine Solutions and Pacific Interpreters, Office administration, Maintenance of functional databases and technical support to customers in need.
Office Administrator
Office administration, Maintenance of functional databases and technical support to customers in need.