Juan - IT Incident & Support Specialist with 5+ years in Banking & Tech

Guatire, Miranda, Venezuelaen

Analyzed and documented technological incidents ensuring accurate root cause analysis and resolution steps at Banesco.

Managed requirement and incident reports, coordinating deployment and testing in banking environments at P&A Asociados Gerenciales.

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Summary

Experienced in incident management, technical support, and documentation within banking and technology sectors with a focus on operational stability.

Key Achievements

Standardized incident registration and reporting processes, including monthly, quarterly, and annual reports on organizational incidents.

Skills

Incident ManagementAdvanced

Handling incident analysis, documentation, and reporting to ensure operational stability.

Technical SupportAdvanced

Provides PC and laptop maintenance, software installation, and troubleshooting support.

Documentation & ReportingIntermediate

Prepares detailed incident reports and manages requirement documentation for banking systems.

Communication & CoordinationIntermediate

Coordinates deployment processes and communicates incident details across teams.

Microsoft Office Suite

Experience

Especialista de Incidentes y Problemas II

Banesco

Agosto 2018 - Abril 2025

Analizar los incidentes tecnológicos para asegurar que no correspondan a falsos positivos (servicio fuera del horario de atención, alerta preventiva, etc.), Garantizar que los incidentes estén debidamente registrado conforme a los estándares de la organización, donde la causa raíz y la solución...

Gestor de Requerimientos e Incidencias

P&amp;A Asociados Gerenciales, C.A. (BanPlus)

Junio 2018 - Agosto 2018

Levantamiento de información relacionado a los requerimientos e incidencias registradas para el core bancario., Gestionar los documentos de solicitud de requerimiento y reporte de incidencias., Coordinar con las áreas encargadas del despliegue la puesta en los ambientes prueba la solución o...