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Customer Service & Sales Professional with 15+ years of experience in telecommunications, logistics, and education
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Competencies
Exceptional ability to resolve customer issues and enhance satisfaction through effective communication.
Proven success in generating leads, closing sales, and expanding customer base across diverse sectors.
Skilled in troubleshooting internet, TV, and VOIP services, ensuring quick resolution and customer retention.
Experience in training teams and managing projects, fostering teamwork and skill development.
Background in teaching literature, philosophy, and ethics, promoting engaging learning environments.
Education
Languages
Summary
Versatile professional with over 15 years in customer service, sales, technical support, and education. Adept at building client relationships, driving sales growth, and training teams. Committed to delivering exceptional service and fostering continuous improvement.
Key Achievements
- Successfully upsold internet and mobile services at Teleperformance GT, increasing customer adoption rates.
- Led lead generation and booking operations, significantly boosting sales pipeline at World Connection S.A.
- Provided high-quality technical support and customer service across multiple accounts, ensuring customer satisfaction.
- Managed logistics and transportation coordination as a Freight Broker, optimizing routes and reducing delays.
- Taught literature, philosophy, and ethics, fostering critical thinking skills among students at Colegio Técnico Industrial.
Experience
Technical Support and Sales
Upsales Internet upgrades.. Upsales Mobility service.. Technical support internet and TV service.
Freight Broker
Cold calling Lead Generation.. Logistics coordinator.
Sales and Lead Generation
Cold calling Lead Generation.. Booking reservations for a cruise ship.. Technical support.
Customer Service and Sales
Account: AT&T. Customer Service Representative.. Sales.
Customer Service Representative
Account: Sprint.. Collections.
Customer Service Representative
Account: DoorDash.. Customer service for food delivery.
Customer Service and Sales Representative
Customer service and technical support for a voice IP service.. Sales Representative for internet and cable service.. Sales Representative for storage units.. Sales Representative for clothes catalogue.
Secondary Teaching Professor
Literature. Philosophy. Moral and Ethical.
Sales Representative
Hotel reservations for all around the United States and Canada.
Technical Support
Trainer, tutorials, manuals, graphic design, marketing.
Customer Service Representative
Customer service, sales representative, taking calls, T-Mobile.
Customer Service Representative
Customer service representative, taking calls, Citibank.
Teacher
Computer teacher, Middle and High School levels.
Sales Manager
Sales Manager, trainer, financial, internet sales.
Magazine Manager
Manager, graphic design, marketing.
Web Designer, maintenance
Trainer, web updates, web design, web maintenance.
Graphic Design
Design, flyers, trifold, magazines, presentation cards.
Customer Service Representative
Customer service, Customer satisfaction.