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Juan
Customer Service & Support Specialist with 4+ years of client engagement
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Competencies
Provided comprehensive customer support and engagement across different industries.
Fluent in English and Spanish with strong written and verbal communication abilities.
Facilitated exchanges of project specifications and coordinated delivery with internal teams.
Proficient in Microsoft Office Suite, CRM tools, and basic AI industry concepts.
Demonstrated ability to quickly learn new tools and adapt to various customer service environments.
Education
Languages
Summary
Experienced in client engagement, project facilitation, and support roles across tech and data projects, fluent in English and Spanish.
Key Achievements
- Managed AI and Big Data projects liaising with international clients at Intelligent Data Consulting
- Improved customer satisfaction and retention through development of customer journeys and training materials
- Ensured timely delivery of services by collaborating across cross-functional teams in multiple roles
Experience
Customer Service Representative | Sales Representative | Office Manager
Liaised with national and international clients to manage their AI and Big Data projects, ensuring successful completion and customer satisfaction, Facilitated exchange of project specifications and data transfers between clients and internal teams, Developed customer journeys and training materials to enhance project understanding and overall customer experience, Provided exceptional customer service, resulting in a high level of client retention and new business referrals, Collaborated with cross-functional teams to ensure seamless execution of projects and timely delivery of services
Customer Service | Sales Support Representative
Provided remote customer service and sales support for an IT consulting firm based in the UK, Managed customer relations and ensured customer satisfaction by answering inquiries and resolving issues related to consulting services and product development projects, Performed administrative tasks using CRM and Microsoft Office, including Excel data entry and customer communications, Collaborated with cross-functional teams to ensure timely delivery of services and meet customer needs, Maintained accurate records of customer interactions and provided regular updates to management on customer feedback and issues
Customer Support Representative
Provided remote customer support during panel testing projects at a UK-based neuromarketing company, Assisted customers in gathering testing reports and navigating the company's platform, Developed a strong understanding of basic definitions and usage of AI in the marketing industry, Expanded knowledge of customer portals management and support, both as a support representative and administrator of user profiles, Collaborated with cross-functional teams to ensure timely delivery of services and customer satisfaction, Maintained accurate records of customer interactions and provided regular updates to management on customer feedback and issues