This is my profileContact via CazVidJosue
Contact
Competencies
Demonstrated experience with Microsoft Windows Server 2016.
Demonstrated experience with Microsoft Windows 2000, XP, 7,10 and 11 for desktop.
Demonstrated experience with MAC OS X.
Demonstrated experience with Linux mint and Ubuntu for desktop, Linux Ubuntu for server.
Demonstrated experience with Microsoft Office for Windows ver. 2003 to 2019.
Education
Summary
Professional profile
Experience
Customer Service Representative
Provides Basic and General Billing Information for all DirecTV clients in U.S.. Provides Basic technical troubleshooting for all DirecTV clients in their HD DVR Receivers, T.V. and internet connection.. Provides technical support via chat, phone and email.. Provides all billing support and concern in their DirecTV accounts (payments, monthly Bill inquiry, programming packages, pay per views, upselling NFL Sunday tickets, NBA League pass, DirecTV protection plan, NHL Hockey games, Soccer games, popular movie Channels: HBO, Starz, Showtime, Cinemax and Sports pack) and other cable services.
Technical Support Representative Tier 2
Provides level 2 technical support for Time Warner Cable Internet service, phone service and television service.. Dispatch service technician (truck roll) for major cable repair and onsite customer premises phone, television and internet repair.. Provides troubleshooting over the phone or chat for basic/minor repair for internet, phone or television issues.. Internet modem provisioning and configuration for newly installed internet connection, land line phone and cable television.. Provides basic computer hardware configuration for internet connectivity.
CSR/Technical Support Associate Tier 1
Provides technical support to AT&T subscribers in the U.S via phone, chat, and email.. Provide technical troubleshooting for Internet, TV and phone.. Escalate complex technical issues to Tier 2.. Process internet and TV package upgrade.. Process truck rolls (technician dispatch) to customer premises.
Technical Support Tier 2 (WFH)
Provides customer service and technical support to DISH subscribers in the U.S. via phone, chat, and email.. Assist customer with billing information/issues and payments.. Handles technical support for DISH satellite television receiver’s, technician dispatch, Upgrading customer receiver’s equipment and remote control programming.. Provides customer service to Boost Mobile phone subscribers such as billing, payments, overpayment refunds, accounts and service restore, sim card replacements, creating new accounts, activating phone and sim card, upgrading phone plans, creating phone numbers, porting in phone numbers from different carrier, cancelling accounts, applying credits, troubleshooting phone internet and data connections.. Also assist customer’s in basic phone troubleshooting such as voicemail, resetting phone Network settings, other phone functionalities for both android and IOS.
Universal Chat Technical Support (seasonal WFH)
Provides technical support via chat, phone and email for the Peloton exercise equipments.. Our customers are from United States and Canada.. Support scopes ranges from technical support, process billing payments, process apparel orders, apparel exchange and returns, create shipping label/s for apparels, process replacement parts orders, process refunds (overpayment/unexpected charges), creating memberships/subscriptions, creating service technician dispatch appointment, and troubleshooting exercise equipments such as the Peloton stationary bicycle, Peloton tread mill and Peloton rowing machine.. Shopify e-commerce for processing exercise apparel orders, exercise apparel exchange and returns.
Customer Service Representative (seasonal WFH)
Works as a customer service for Aetna health insurance.. Assists customers with health and medical insurance claims and benefits.. Assists customers with medical (Rx) prescriptions refills needs, and transferring their existing (Rx) prescriptions to Aetna health insurance.. Educating customers with their medical (Rx) prescriptions about Tier level of generic medicines and branded medicines.