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Josué
Customer Service Rep with 1.5 years experience in Telecom
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Competencies
Provided support and resolution for customer inquiries and issues related to billing and technical troubleshooting
Diagnosed and resolved technical issues for telecom customers, enhancing customer satisfaction
Engaged in sales and retention activities to maintain customer base and resolve account concerns
Effective in handling customer inquiries via remote communication channels in a fast-paced environment
Self-taught in relevant skills, demonstrating ability to learn quickly and adapt to new challenges
Summary
Customer service representative with 1.5 years at Telus, specializing in billing, technical support, sales, and customer retention. Skilled in remote communication, troubleshooting, and problem-solving.
Key Achievements
- Handled billing disputes, technical troubleshooting, sales, and retention for Telus's Cudon Mobile account
- Developed skills in customer inquiry resolution and technical support within a telecommunications context
- Gained experience working remotely and managing multiple customer service responsibilities