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Josue
Customer Service & Retention Specialist with diverse experience
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Competencies
Delivered customer support at Amazon, resolving inquiries and ensuring customer satisfaction.
Worked on customer retention efforts at Vivint, focusing on client engagement and loyalty.
Provided interpretation services, facilitating communication and understanding across language barriers.
Handled Medicaid redetermination cases, gaining experience in healthcare and administrative procedures.
Addressed challenges such as coordinating deliveries and managing multiple dispatch requests.
Education
Summary
Enthusiastic and dedicated customer service professional experienced in retention, interpretation, and healthcare redetermination processes. Eager to leverage diverse skills to enhance customer satisfaction and operational efficiency.
Key Achievements
- Worked at Amazon in customer service, handling queries and improving communication skills.
- Managed retention efforts at Vivint, contributing to customer loyalty and service quality.
- Provided interpretation services and Medicaid redetermination, demonstrating adaptability and attention to detail.