Dedicated professional with over 3 years in customer retention, content moderation, and risk assessment. Skilled in negotiation, data analysis, and policy enforcement, with a focus on client satisfaction and strategic insights.
Utilized negotiation and persuasion skills to retain clients and address concerns effectively at Qualfon.
Assessed political and social risks in Latin America, leading to strategic insights and sensitivity training.
Analyzed political data and authored detailed reports, supporting strategic decision-making.
Ensured adherence to policies and brand safety standards during content moderation and operational activities.
Qualfon
Customer Retention, Objection Handling, Negotiation & Persuasion, De-escalation Techniques, KPI & Target Achievement
Teleperformance
Teleperformance
High School Diploma
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Applied advanced skills in Word, Excel, and PowerPoint for report writing and data analysis.
